@conference {kswb10,
	title = {Leverage of OWL-DL axioms in a Contact Centre for Technical Product Support},
	booktitle = {OWL: Experiences and Directions (OWLED 2010)},
	year = {2010},
	month = {June 21{\textendash}22},
	address = {San Francisco, California, USA},
	abstract = {Real-time access to complex knowledge is a business driver in the contact centre environment. In this paper we outline for the domain of telecom technical product support a knowledge sharing paradigm in which a desktop client annotates named entities in technical documents with canonical names, class names or relevant class axioms, derived from an ontology by means of a web services framework. We described the system and its core components; OWL-DL telecom hardware ontology, ontological-natural language processing pipeline, an ontology axiom-extractor; and the Semantic Assistants framework.},
	url = {http://www.webont.org/owled/2010/papers/owled2010_submission_11.pdf},
	attachments = {https://www.semanticsoftware.info/system/files/owled2010_submission_11.pdf},
	author = {Alexandre Kouznetsov and Bradley Shoebottom and Ren{\'e} Witte and Christopher J.O. Baker}
}
